Hotspot Lending Policy

Hotspot Lending Policy

A mobile hotspot is a small device that you can use to connect a mobile device, such as a laptop, smartphone, or tablet, to the internet for free! Hotspots are portable and allow you to connect to your device anywhere that is covered by the T-Mobile network. These hotspots have unlimited 4G LTE data and will allow you to have internet access on up to 10 devices at a time. No installation is required, just set up the hotspot following the instructions provided and connect to it from your own devices. 

With internet access provided by a hotspot, you can easily browse the library’s digital resources, download e-books, work on homework or class projects, apply for jobs, and much more. These devices can be checked out from the library in the same way you would check out a book.

Who can check out a hotspot?

To checkout a device you must be at least 18 years of age and a Taunton Public Library cardholder in good standing. Only one hotspot checkout is allowed per household. Before checkout, borrowers must sign a copy of the library’s Hotspot Agreement stating that they agree to the responsibilities of borrowing a hotspot.  

Where can I check out a Hotspot? Where should it be returned?

Currently, devices must be checked out and returned at the Reference on the second floor of the library. Devices should never be placed in the book drop as this will cause damage. Any patron who returns a hotspot through the book drop could face fines or be barred from borrowing again in the future. 

How long can I borrow the hotspot?

Hotspots can be checked out for one month. Should the device not be returned after this time, your account will be charged a late fee of $1.00 a day and service to the hotspot will be deactivated, making the device unusable. You can not borrow the device consecutively, please allow for the next patron to have a chance to borrow the device the following month. 

Renewals are not allowed on these devices, however you may put a hold on the device by visiting the library’s website and searching for “Mobile Hotspot” through the SAILS catalog. You can then request a hotspot in the same way you would place a hold on a book.

What do I do if there are technical problems?

Visit T-Mobile’s support page (for the Acatel Hotspot, or the T9 Hotspot) for more information, tutorials, and instructions on how to use these devices. 

If you experience any operating problems with the hotspot, please review the manual provided with the device. If there is a connectivity issue, please refer to T-Mobile’s coverage map to ensure you are in an area with adequate coverage to use the device. If the problem persists, you should return your hotspot to the library immediately so that any larger issues can be addressed. 

We are available for limited assistance at the Reference Desk (508 821 1410, ext. #1730), but cannot resolve any issues with the patron’s own equipment. Any technical problems encountered with devices other than the mobile hotspot (e.g. tablets, laptops, cell phones) are the responsibility of the patron. The library is not responsible for any loss of data or information the user might encounter through their own personal devices.

What fees or replacement costs might I face if I damage or fail to return the hotspot?

The fee for returning a hotspot late is $1.00 a day. If the device or its accessories are lost, stolen, broken, damaged, or otherwise not returned, you will be charged additional replacement fees and could be barred from borrowing future materials until the amount is paid or forgiven. 

Damage of devices is not limited to broken materials, but can also include water damage or smoke damage. Please do not eat, drink, or smoke around devices and be courteous to the patron who may borrow it next. 

The replacement fee for hotspot accessories (e.g. the charging cable, charging block, or container) is $5.00. The replacement cost of the hotspot device is $80.00. If all components of the mobile hotspot kit are not returned or are found to be damaged beyond repair, you will be charged a $100.00 replacement fee.